FNB how can we not help you

<p>i did a payment using the banking mobile app to a SBSA account for R500 on the 1st July 2016. I paid R38 to pay and clear now. I discovered the money went to an incorrect account then I notified FNB. They sent a form and later I realized that the form says they don't do reversals on pay and clear now transactions. I then called the premier suit number and was told they are unable to help. They told me to call the recipient of the money and demand a refund but I don't even know the person who received the funds. All they can say is sorry but come month end they are happy to take my money for having the account with them. I'm not asking for much but to have a transaction reversed. Is that too much to ask for?</p>