CH
C H
1 reviews | Active since Mar 2011
07 Mar 2023, 16:55
FNB how can we NOT help you.
I have been trying to get a credit card interest rate review for over 9 months. Despite following up several times and being a premier client, FNB has not responded to my requests . My entire banking portfolio is with the bank and I have been a client since owning a bank account. There is absolutely zero service from the bank. FNB clearly has no interest in providing loyal and paying clients any service at all but instead will try and take as much money as is possible from their clients.
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Replies (2)CH
C H's updateReviewer Update
23 Mar 2023, 22:51It’s unfortunate that it’s more than 2 weeks later ,email follow ups sent and still no resolution or feedback from FNB. The only communication from FNB was an apology that they have not communicated with me in over 9 months and a promise to provide me with feedback. Yet still NO service.
CH
C H's update23 Mar 2023, 22:51
Reviewer Update
It’s unfortunate that it’s more than 2 weeks later ,email follow ups sent and still no resolution or feedback from FNB. The only communication from FNB was an apology that they have not communicated with me in over 9 months and a promise to provide me with feedback. Yet still NO service.
CH
C H's updateReviewer Update
28 Mar 2023, 08:32Sent numerous follow ups to FNB to enquire what the progress was on this issue. Called their complaints department today to be advised that the complaint was closed. No resolution, no feedback. They have apparently escalated the complaint to a manager to contact me today.
CH
C H's update28 Mar 2023, 08:32
Reviewer Update
Sent numerous follow ups to FNB to enquire what the progress was on this issue. Called their complaints department today to be advised that the complaint was closed. No resolution, no feedback. They have apparently escalated the complaint to a manager to contact me today.