FNB How can we NOT help you

<p>I had a smart spend loan which i took out with fnb. On the first week of June i settled the full amount owing,this was aslo confirmed by their collection department and the in branch staff @Mayfield square daveyton. But to my surprise at the end of june they still debited, i diddn't think much of it and thought to myself these things happen and i should be refunded. So on the 30th of June i went back to the Daveyton branch to enquire and was put through to the collections department and they confirmed it shouldn't have been debited but i'll be refunded in 48 hours.48 hours later no refund so i went back to the branch and spoke to the collections dep again and this time was told 3-5 days.To cut the the long story short i still haven't been refunded it's been 7 days and i really need that money what an inconvinience. So dissapointed </p>