FNB -how can we not help you!!!!

<p> For over a month I have been struggling to get my business banking account sorted. I sent through an online request in May and an agent contacted me on the 31st May, everything went smoothly the agent requested that i forward the required documentation which I did. A week went by with no communication until i received an sms requesting me to submit my documents again. Last week I submitted them again followed up on whether they received everything and the agent confirmed and said yes. He then continued to let me know that a mandate form would be sent to me by Friday and if everything is correct my account should be opened within the next 3 working days. Friday came i didnt receive any documents, i called again and an agent said she sees a urgent request was put through for these forms, however I did not receive them.</p> <p>Im a new business owner and this is my 1st month of operations and my client have requested for invoices to be sent so payment can be made within this week. Since last week ive been going back and fourth with agents who never contacted me, I noted everytime I had to call and follow up on the call centre and I would find out something else is missing or not completed correctly.</p> <p>This morning I decided to go into a branch and Im grateful for the woman who assisted me, i am still furious because i still left the bank with an account that it still not active. She tried her best to see if they could assist in getting my account sorted and unfortunately the call centre agent said my forms have been placed in a queue. I now am keeping my fingers crossed that my account is sorted by tomorrow or else i will not be getting payments through as most of my client's payment run is this week and that leaves me with a situation of not being able to pay my staff. </p> <p>I feel that when you offer an online service please ensure the turnaround time is not a month later and that your agents keep clients up to date especially when documents are incorrect because this is not service and this whole process has left me rethinking whether I should continue with processing my business banking through FNB</p>