FNB- How can we not help you.

My business account was frozen after I did my FICA with them. I didn’t see an email that they sent afterwards for one page to be filled in and sent back, so they froze my account. After calling them they told me they sent an email, I completed it and returned it on the 26th of August. I phoned 4 times (not toll free so spent R300 on airtime), and they told me they escalated it and should be finalised in 24hours. I have also sent them messages on their app, but every time they tell me to phone them. Today is the 31st of August, I am still sitting with a frozen account. It’s impossible to run my business without access to my funds. How difficult is it to go over one page and unfreeze my account as you said you would.