FNB how can we NOT help you

My account was debited for a contract that I never entered into. Despite giving them the ***** case number from Telkom you are treated as if you are the ********. I also put a stop to any further debit orders on this account, but despite doing that they allowed Telkom to try and debit the account again and charge you every time the debit is not successful. You spend hours on hold to try and rectify things. The staff at the call center must be some of the rudest and worst trained call center agents anywhere in the country. You can visit the branch, but the branch can’t assist. You spend an hour in line to use their phone, but no-one is assisted and you spend more time of hold without any resolution. FNB has perfected the art of not delivering customer service at all! FNB will definitely not help you!