FNB - How can we NOT help you?

<p>As Treasurer for recent community project requriring a bank account, I proceeded to The Lakeside Mall branch in Benoni to have this set up. I was advised that we follow the Online Route given the nature of trustee mix and difficulty for all trustees to avail themselves at the branch at the same time. I've opened a "Club" Bank account on 16 May 2016 for this purposes of receiving community funds to pay for services rendered on our community project at our residential area. Towards the end of last week when i called to advise on status, i was asked for information provided previously. Only to learn on Friday 20th May 2016 that in fact a student worked on our account and incorrectly uploaded info previously delivered. The error was addressed on Friday 20th May 2016. I was told that i was now at Finalisation Stage and it would take 2-3 days to activate the account and they would try and expedite the application given the bungle on their side.</p> <p>Each day this past week, when i call in, im told it is at FINALISATION stage and will take 2-3 days. When does 2-3 days start counting from? I tried to talk to the team lead at the contact centre, Ms Nicole, on Wednesday morning. After 10 minutes of waiting for her online, at my own cell phone cost, I was assured that she would call back. Did not happen. i called again Wed afternoon, was able to get hold of her- she claimed she was busy and did not get to her mails to see my request to talk to her. Well she is aware of my urgency but according to her she "cannot do anything" apart from escalation as she is merely responsible for the contact centre. </p> <p>On Wednesday i lodged a complaint with FNB online. I received an email yesterday saying they tried to contact me without success and that they need minutes of our club meeting. Well the only reason why they could not get hold of me at the time is that I was on the line with FNB, Ms Lindiwe. It was the first time FNB called me throughout the process. She advised that she needed KYC documents for all the trustees which was different from what was guided previously. Anyway, to avoid any more mishaps, she offered to email me a list of all the required info as well as the pre-populated mandates from FNB for my trustees to sign. She assured me that the email would be sent within 30 minutes of our conversation. By 1:30pm yesterday nothing was received. Spoke to Nqobile after waiting to get through for 7 minutes, he advised that Lindiwe was to have send documents, he will advise her that i am waiting. Phoned again at 4:30pm. Tiisetso advised same as Nqobile accept that now Lindiwe was gone home. Sorry, you have to call back on Monday.</p> <p>I've had to pay the community service from my own personal funds as I have been unable to get an activated bank acccount. Account Number was given to me on Monday 16 May 2016, I am in possession of a Gold Card since Friday 20th May 2016 - which is all meaningless in the greater scheme of things.</p> <p>FNB - How can we NOT help you?</p> <p> </p>