FNB - How can we NOT help you?

Inmates in Correctional Centres have products at FNB. Some of them are in need of funds in their accounts to give to their children but due to Government Legislation they cannot visit a FNB Branch in person. As an DCS Official working directly with these type of complaints I visited FNB Newton Park as well as Metlife (even worse). \We don't have the capacity to assist\". THEN WHO CAN ASSIST??? Their money is good enough for you but you cannot send an FNB Official to visit the Correctional Centre to assist them? Talking of passing the buck. The fact that they are in prison doesn't mean that they are no longer customers of FNB!!! Quite strange that some of the other banks assist us by visiting the Correctional Centre. Why not FNB??? Their motto of \"How can we help you\" is one big lie. They should change it to \"How can we NOT help you\"."