NS
Nicole S

1 reviews | Active since Feb 2016

25 Feb 2016, 15:34

FNB - how can we NOT help you...

Just switched to FNB bank (cheque card) thinking I would get much better service than my current bank - consultant came to my work to do the change seemed efficient and at no stress to me - only to discover this was not the case took 2 weeks to get my card after much following up via email and unreturned calls, still don't know the status of my debit order change which is leaving me in quite a panic as my debits come off on MONDAY!!! I regret the move the amount of uncer*****y through this whole process wow!<br> <br> Consultant - Sally Hollick [Email Removed] <br> <br> I'm stuck with my salary getting paid into this account, uncertain about where my debits are coming off of and still no word on it! If I don't follow up nothing happens. <br> <br> I got told today that they were waiting on confirmation of one of my debit order companies before they proceed with switching my debits 3 weeks after applying for the acc!!! I am seriously freaking out I wont have enough money in my other account and I don't know where the debits are coming off of leaving me with a bad credit record and LOTS OF COSTS! <br> <br> I have all correspondence following up on this account - I regret the move and need a resolve ASAP<br> <br> Nicky

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Feb 2016, 08:39
Official
Hello NickyScheepers,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 876448.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)