FNB HOW CAN WE NOT HELP YOU?

I app**** for a building loan 23/9/2015. Still waiting for conclusion 10 weeks later even though I've been told its approved. My requirement is a slight variation from the norm yet nobody at FNB can seem to comprehend what I am asking for and give me an answer.<br> From the first email, with no automated acknowledgement of application, until today, there has been poor communication. I sent a complaint to FNB premier banking and a consultant tried to assist. I also received a call from another division of FNB customer care but this hasn't resolved the issue. I've requested the contact details twice for a senior person within FNB Home Loans to try and escalate the issue but this was just brushed over. I spoke to a consultant almost 2 weeks ago and have been waiting for a response from his supervisor since. The same thing happened prior to that and prior to that. Changing banks is a bit of a schlepp and after 14 years with FNB I really hoped that given the opportunity, FNB would sort this out, but no, still waiting. Fortunately with 4 weeks of leave ahead of me, I'll have the time on my hands to face the schlepp of finding a bank better aligned to my requirements.