FNB, How can we (not) help you

FNB, How can we (not) help you. That is what the slogan should be. Last week I logged a complaint about them ********ly blacklist me. They responded and asked for documentation that they should have received 8 years ago. I got an email from there complaints department telling me that they are busy sorting it out. I got a phone call from them on Friday telling me that I should get all the documentation by End of Business Friday (14 Jan 2022). Guess what. I'm still waiting. Tried to phone them yesterday. I was on hold for about 6 minutes, and then, the line went dead. I emailed them, and rep**** on the previous complaint. NO RESPONSE. It is typical. They are quick to take legal action against you if you owe them something, but slow to respond when they are they culprits. I should invoice them for my time that I've spend so far to sort this out, and all the phone calls that I've made. Its hard to believe that they are as they put it "committed to providing our customers with the highest level of service". It is totally unacceptable, and I think South African's should start billing institutions like this for wasting your time, because they do not hesitate to bill you if they need to chase you.