FNB: How can we NOT help you?

I tried to add a user on my FNB profile. I found out that I am a secondary user on my own account. FNB private wealth can't assist me, I have chatted with 7 online bankers. They can't seem to fix my issues. Why have a team of bankers when I will need to go into a branch anyway.

FNB: its all well & good when you say you have the best banking app in the market, but your support for this app leaves a lot to be desired.