FNB HOW CAN WE NOT HELP SMALL BUSSINESS

I have a business account with FNB, I make PayPal payments to international suppliers, I tried making a payment which was block by their dumb ***** detection system, I was not contacted to inform me that this was done, I call FNB PayPal department and was told to call the ***** Detection department, I was give the number ***) it rings once then goes silent but the call is still connected, I call the normal ***** department they try to put me through and they cannot choose an option as well, so the IVR is broken, I ask to speak to a teamleader or manager the agent comes back and tells me I should register another card as they cannot help me, I tell her that this is a stupid solution as I need to use my business account to pay and its not my fault that the IVR is not working.

she finally gets her superior Poomee Dube to come to the phone, Poomee says she cannot help me, I tell her that if FNB cannot assist I will be moving all my accounts to another organization which calls me once a month asking if I want to move. she says she still cannot help me, so FNB I will go through the pain of moving all my accounts to NEDBANK because Poomee refused to assist me, "HOW CAN WE HELP" what BS, now because your IVR is broken and FNB doesn't have a plan b I have to pay more because the rand dollar exchange rate has increased, your incompetence is costing me money in a time where every cent counts but FNB doesn't give a EF, no support for small business, FNB is a bank that worries about their own profits and doesn't give a EF about the small guy struggling to get by in SA's tough economic climate. thank you for nothing.