FNB HOW CAN WE NOT HELP AND LEAVE YOU BROKE

Good day,

I am in financial distress ever since I have missed any payments until last month,yesterday FNB deducted R1428.I call the customer service was transferred to collections,was informed it is for the month in arrears.They are saying they sent me text messages to set up a suitable date to collect the amount in arrears,the number they sent it to no longer exists Im sure the communication did not go through.Fnb affords to send emails in Decemeber every year to enquire the suitable date to debit,but now I am told they sent a teaxt to a number that no longer exists.On top of the money they debited they charged me R70 for service fee,how the hell am I suppose to survive now I have R0 in my account.FNB can afford to email my statmeents and other communications but failed to communicate via email about the collection amount.If one cannot afford her monthly installments for the month,next month you debit as per normal and other amounts.Can this please be sorted by TODAY or I am leaving FNB how am I suppose to survive.Account number ********** 5435,I do not want stories when you guys call me