FNB-how can we not help

Yesterday an amount was paid into my bank account of R2 225-00, it was paid into my cheque account, FNB transferred this money without my permission to the investment account. I wrote to the FNB Premier banking service, but because of past experience I know they don't respond, I have three previous experience with them: -FNB Homeloans enquiry which took 90 days to solve-just we are sorry-don't take responsibility nor did we get the benefit of their mistake-The ONLY time FNB responded was after going to hellopeter -Every month I send a student R 1 000-00 with ewallet, last month the student didn't get it, I enquire at FNB premier banking service-NO response, R 1 000 gone -I also send an ewallet to a cellnumber incorrectly who doesn't exist, once again FNB premier banking no response.

FNB Premier banking is a waste of time, cancel it if you can't provide a service.