FNB HOW CAN WE NOT HELP???

<p>My complaint</p> <p>What on earth does this status mean if you are not getting the required assistance? I pay nearly R400 a month to get the worst service ever from my so called 'private banker'. I have requested a downgrade (to a gold account) since November and it has still not been done. My husband went online and his downgrade wad done within 25 hours.</p> <p>My "private banker' clearly does NOT have my best interest at heart. FNB how can we help???</p> <p>Get this Roehan Manders off my profile and get someone to follow through with my requests. When Olga Dube was my private banker things happened promptly and effectively.</p> <p> </p> <p><br />Your reply</p> <p>I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.</p> <p>Your reference number is ********** </p> <p>Kind regards</p> <p>Complaints Resolution</p> <p>Daffnie Govender</p> <p>Email address: hellopetercomplaints@ fnb.co.za</p> <p>Tel number: ********** 408 (option one)</p> <p> </p> <p>9 January 2017</p> <p><strong>STILL battling to get things done. I repeat that I fail to understand how my husband managed to get this done within 24 hours and I have been battling since 29 November 2016.</strong></p> <p><strong>Part of my unsolved query is that I asked for a savings account to be closed as well as this has still not been done, now I need to pay bank charges for something that I have requested more than 30 days ago. </strong></p> <p><strong>Go figure FNB!!!</strong></p>