FNB - How can we NOT help?

FNB placed a hold on my easy account. I have been to FNB Wilkoppies twice and also to FNB Stilfontein but none of the branches can provide me with proof of the reason for the hold. They keep telling me SARS instructed for a hold to be placed onto my account and that some `` Volmink `` guy must send me an email as explanation. I have still not received an email, phone call or explanation. In the meanwhile my account is on hold, I have no money and FNB does not help at all! The service absolutely sucks! How can a bank place a hold on your money and not provide you with a proper reason or proof there off? I have made contact with SARS directly and I have received a reference from them that they did not request for a hold to be placed on my account.