FNB -How can we Not assist

FNB Covid relief ******* I app**** for Covid relief on 2 of my FNB accounts ( Credit card and Personal Loan) I requested for the settlement amount to cancel the debt relief and discovered FNB had loaded my other 2 FNB accounts to the debt relief as well as a home loan that is debited from my wife’s account The settlement amount includes the home loan that my wife pays, as well as they have loaded the home loan relief against my wife’s account as well I have spoken to several agents from your customer service centre, all who promise to phone back but never do. The only contact method to cancel the Covid relief is via email, where there is a delay in getting a response, and they do not understand that the home loan is not handled from my accounts I have requested to speak to a manager, however your *********** staff advise they are unable to tell me what managers are available. I am promised agents will phone me back, however this does not happen. I have spoken to 5 agents and advised them of the issues, however still waiting for a response. Cancel Debt relief insist I pay the full settlement amount and are not interested. FNB. Your customer service is nonexistent. You are taking advantage of your customers throughout these hard times. All I want is MY settlement amount for the account that I pay, however this seems to be too much to ask from my Banking institution – I sent an email to your customer service centre on Wednesday, no one has the decency to respond.