FNB How can we NEVER help you

I had 2 transactions come off my bank account on 18 June which were not purchases I had made. I called the bank and submitted the forms for these transactions to be investigated. I received an anonymous sms a few days later from the bank to say there was a delay in procesing payments hence the delayed notification. I then informed the bank that this is incorrect as I never swiped fpr these transactions and have had no feedback from the bank since then.