fnb how can we never help you?

FNB is by far the worst bank ever. I have been banking with them for more than 7 years. I have app**** for several personal loans which were declined. I requested insurance for my samsung S4 which was bought from them, I requested it to be insured in august 2014, still waiting for a reply. Yesterday I purchased prepaid 24 electricity and waited for 2 hours for the voucher which I still haven't received because prepaid 24 had informed me that fnb's transactions are delayed and will take 24 hours for them to receive payment from fnb. I have a 7 month old baby who is sick with the flu and needs her milk every 3 hours, I had to borrow my neighbours gas cylinders to make water hot to feed my baby her formula. I'm so disappointed with the service from fnb, as I always encourage friends and family that fnb is the best bank to bank with. Fnb is always ranting and raving about there slogan \fnb how can we help you"but I am never helped by them. Maybe it should be changed to fnb how can we not help you or fnb how can we never help you. I have tried contacting fnb for a response as to when will the transactions go through but no reply. I am utterly disappointed with the services from fnb."""