1 reviews | Active since Feb 2017
"FNB..How can we nail you?"
<p>To whom it may concern,</p> <p> </p> <p>I had a share investor account and unfortunately I did realise that my account was in a negative but not in a R1242.00 negative..deposited money on Saturday and still in a R242.00 negative...well contacteducated your call centre and spoke to a Muhammad and was informed my account had a hard hold on it..My question is according to the FAIS code of conduct do you contact your clients to inform them that the account is in arrears? He told me that FNB sent me sms's to my number that my share investor account is in arrears...to which number and which email did you send it to? A 1000.00 might not be alot to FNB might not seem to be alot but for a person just starting out on a business FNB only wants to nail their clients! Who gave you authority to try and debit my business account 7 times in 1 day? And please forward me the voice recording where one of FNB's Reps contacted me to inform me that there will be debits going off on my account? All calls must be recorded as far as I know! If not I want my R666.00 back! Immediately! Please note if I do not have that back before close of business today I am reporting this to the FSB and the Banking ombudsman. .</p>
Good Day,
We truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards Complaints Resolution
Naomi Petersen
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards Complaints Resolution
Naomi Petersen
*** (option one)
