1 reviews | Active since Jun 2018
FNB "how can we more frustrate u???"
FNB responds on hellopeter.com, just to prove that they do attend to the outcry of the public. in essence they just want to give themselves a good rating, but in actual fact they are not assisting the problem in any sorts
We asked for a reduction in installment. reported it to Hellopeter.com. FNB responds and yet there are nobody even trying to meet our needs. we did not ask for a disclaimer of any sorts. we are a family asking FNB t assist us. what does a response like below help us at all??? From: FNB Loans ********** Sent: 21 June 2018 10:13 To: Walters, Pedro (PS) Subject: ********** NF
Good day Mr. Pedro S Walters, Thank you for bringing the matter to our attention. We tried to contact you on ********** 131 to no avail. Please be advised that we cannot reduce the instalment amount on your Personal Loan. Kindly note that you are expected to make payment towards your Personal Loan as per the Credit Agreement you have signed. We apologise for the inconvenience caused. Should you require any further information please do not hesitate to contact our Collections department on ********** . Kind Regards, Lekgotla Moloro
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused.
Please note the Hello Peter Team will acknowledge all complaints and refer them to the relevant departments within FNB for investigation and resolution, in your case the complaint is routed to FNB Loans. The Hello Peter Team is not responsible for investigating and resolving any of the complains.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused.
Please note the Hello Peter Team will acknowledge all complaints and refer them to the relevant departments within FNB for investigation and resolution, in your case the complaint is routed to FNB Loans. The Hello Peter Team is not responsible for investigating and resolving any of the complains.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)