FNB - How can we make your life miserable?

Received an sms on the 06/11/2015 to inform me that FNB has decreased my credit limit on my credit card to \help"me. Called in and got two different stories from two different consultants (unfortunately I did not take down the name of the rude consultant but luckily the second one was very helpful and said that he could not see any reason behind the decision)<br> Logged a complaint and had to follow up on this all the time as there was basically NO RESPONSE from card division side. The only response I got was when I complained on their Facebook page and this was basically just to say that the complaint was escalated to the department.<br> Eventually I called in again and asked to speak to a manager who only said that there was nothing he could do. I explained that I would have appreciated some warning as I had to cancel on attending a family funeral as a result of this. (well - basically all my planning had gone out the window) <br> No empathy with the fact that their decision has impacted on my festive season. <br> Just another big arrogant company who feels that they do not need customers"