1 reviews | Active since Apr 2018
FNB How can we make your life HELL
my home loan Account ********** 578551 have been without me being informed . when i call FNB Home Loan , I'm sent from pillar to post to get an explanation why my account is locked . One told me i need to send FICA document but when i asked why there was mail sent to me . No explanation was given . After holding my call for 58min 37sec looking for explanation some supervisor apologied and she said it was a mistake that they had requested Proof of residents for a Home loan which is my primary residence
when i asked for an email to explain what happen the call center gentlement who helped me greatly said he did not know the ame of the lady who helped me .
FNB How can we make your life HELL
Good Day ***
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day ***
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***