FNB, how can we make your day golden Psssssshhhhhh

Poor service. Processes not making sense. No clarity on anything. Can hear scripts are being read. Work in customer service too and even though we tell clients turnaround times being a few days we do make exceptions for some.

Some agents let you down easy with over promising you and giving you hope, where as Simon Moloka who reports to Martinique (surname unknown) is just rude, speaks over u does not accept accountability, sounds like he wants to get rid of you.

I have spoken with agents who bends over backwards for the clients regardless of the situation and it's so unfortunate that I cannot compliment them on their awesome service and transparency.

It's easy to debit your account but to get your own back is a nightmare. Got told to wait 5 days for my own money. Debit orders all proof has been sent to fnb and what do they do NOTHING, tells u bout 40days. U took money from my account 4 a year and it had to be requested and reversed sooo many times, clearly our money is not safe.