FNB - HOW CAN WE MAKE YOU HATE US MORE

I received an sms which looked like ***** regarding my online profile. It took me holding on for 90 minutes and still not getting through to the ***** department just to ask them what was going on. I logged a complaint on the website (as that is literally the only way they will contact you). Upon this, I was called back, and the person at the ***** call center explained why I received the sms and what was the cause of it. 30 minutes later another ***** call center person called me, I didn't answer as I was at work like everyone else. He then decided to block my account. Now I have to drive 50km to a FNB branch with my ID, proof of residence and everything just to unlock my account which this trigger happy ***** was all to excited to block .