FNB how can we inconvenience you

I received an SMS from FNB advising that my card is expiring and that the courier will be in contact with me to arrange delivery of a new card. I then get an SMS that my card is ready for collection at a branch so far away from me that I will not be able to collect especially now that we under lockdown and thought this is a huge inconvenience. I then chatted to an agent on the fnb app Chezlin who I advised about this. He then tells me he is not sure why this was done and sends me steps to order a new card which I should pay R110 for. After telling him that I was not happy with that he goes on by telling me how to go about disputing it and thanks me for my time as if I was finish chatting and after telling him that this is a huge inconvenience and that i will post this on social media and the fact that he blatantly did not acknowledge when i asked why he could not assist with getting my card delivered to a branch closest to me but he just ignored what i was requesting. I have been with fnb my entire life to get such bad service.