FNB - How can we ignore you today?

Hi, I have been trying to get my FNB Device Insurance cancelled for the last two months with no luck whatsoever.

I will be getting a new smart phone and insurance with another supplier so I won't be needing FNB's device insurance any longer.

1. I phoned the call center who were unable to help me and insisted that I email the FNB email address with my ID and reason for cancellation.

2. I emailed the address and no-one has gotten back to me (This was more than 4 weeks ago).

3. I went into the Sandton branch and they were also less than helpful, I couldn't sit and talk to a consultant and instead I had to sit and phone the call center who gave me the exact same info as point 1.

4. I contacted FNB on Facebook who have also not responded.

5. I emailed FNB Care who also have not responded - FNBREF# ********** 8

Could SOMEONE please just cancel the FNB Device insurance?? I've had enough of running around and asking every single source to do this. What makes matters worse is you have already billed me for this waste so you are quite honestly wasting my money.