"FNB - HOW CAN WE HELP YOU?" YOU CAN PROVIDE ME WITH FEEDBACK AS PROMISED

<p>Almost 3 weeks ago I made an application for one of the FNB smart devices. When my application went through an automated response came up advising that there was a system error and someone would contact me. I heard nothing. Two days later I eventually contacted FNB myself to be advised that all was in order and the courier company would contact me to deliver. Later that afternoon I received a call from the sales department advising that they would like to assist in completing my application to see if I qualify. Naturally I was confused and advised the gentleman that I had been tod all was in order. He said he could not understand why someone would give me that information as he still had to process the application. I obliged and went forward with the procedure and was told I was approved. When I confirmed which smart device I wanted I was told they were sold out. I was highly upset and told the agent that they were still advertising on the internet and I could not understand why it was on the internet if there was no stock. I asked to speak to the team leader who advised me that there was nothing he could do but that new stock had been ordered and should arrive the following week and they would contact me. After having been told that I was going to be contacted for delivery and then being told there was actually no stock, I asked if I would get the same package or one at the same price and was blatantly told that I would have to wait to see the price of the new package and would pay that - no exceptions even though the error was on the part of FNB and the incorrect information provided to me.</p> <p> </p> <p>It has now been almost 3 weeks. I have called FNB at least 4 times - one occasion holding for 40 minutes and my phone eventually dying - no one came back to me. On Monday I got through to who I understand is the lady just below the team leader, Elvira, who promised me that even if the product had not come in yet, someone would call me on Wednesday to give me feedback. Wednesday has come and gone and I received no call. I also sat on hold for 20 minutes again today to try and speak to her. I have left a message and have heard nothing.</p> <p> </p> <p>Is this really how you help your clientele FNB???</p> <p> </p>