FNB - "How can we help you?" - yeah right!!!!

A 25+ year patron of FNB, I am beyond frustration!!! For the last 3 days FNB online banking has not accepted my log in details (yes I definitely enter them correctly!!!) and has forced me to change passwords repeatedly. Now it tells me I am entering my own ID number incorrectly! So, deep breath … call for support. After multiple attempts to try and get a human being on the phone who can assist with this problem, I am read to explode!!! Never a big fan of listening to pre-recorded messages I am already sighing by the time I am asked to enter my ID Number. But when it keeps telling me that I have entered the incorrect amount of figures for an ID number I really, really reach my wits end! I KNOW my ID Number … I have tried this now at least 5 times!!! Oh yes and I send them my details on the Contacts Us option online but since I am still waiting for someone to call me from FNB Law-on-call over a week after sending details, I doubt anyone is going to contact me before 2019. What the hell do I do now? I need access to my accounts an hour ago …. anybody from FNB out there listening … ???????????