FNB: How can we help you with things you didn't order?

So I spoke to "Bongani" at customer care. What a beautiful soul, he was very pleasant and I would love for someone that fine mannered to work for my company. I told him that I will be closing my accounts at FNB and rather go to my old bank for my business banking.

Later this day, "FNB's appointed couriers" phones me, (For the umpteenth time), to ask me for my ID Number, my home and my work address... this is beyond crazy. This is to deliver some "Gold Card" that will arrive at its destination Friday between 10am and 2pm.

I had cards delivered before and no one called me to get details from me, but more importantly: I ACTUALLY ORDERED THOSE CARDS! What is this now? Is this someone de*****ing me or is this a conciliatory gesture from this bank?

Meanwhile, accounts I have requested to be CLOSED are still live and kicking. Yes FNB. Please add more to this steaming pile of manure. Have fun. Tomorrow I am going to regret this message. I said to Bongani: stop calling me and then do nothing. Go read your reviews on Hellopeter and OWN IT. You guys are missing the mark completely, and the effects are clearly not as catastrophic for you as what it is annoying to me.

Am I the only one that feels this way?