1 reviews | Active since May 2013
FNB How can we help you.... What a lie really!
<p>I was offered to upgrade to Premier a while ago. I accepted this offer as it made sense at the time. I then experienced the horrific service FNB offers. Premier banker.... yes pay more for this but they dont answer on emails, nor their phones and they simply dont care on the secure chat. I have been in contact with FNB to downgrade from 8 May if not earlier. I have gotten to the point where the have billed me for the pro rata amount and I am told that I am downgraded. Ayanda Mlangeni told me everything is done, billed me and now I see a month later nothing as been done. Now to get hold of her is impossible! Everytime there is anther excuse why she did not phone me. I am now ready to move away from this utter **** bank! FNB YOUR SERVICE SUCKS!!</p>
Good Day,
I tried contacting you but to no avail.
We thank you for taking the time to highlight your concerns and in order for us to be able to look into your matter, we require that you kindly provide us with your id number or account number in order for us to log a formal complaint.
Upon receipt of this information we can forward to the relevant department to investigate this further and contact you with feedback.
Regards
Hello Peter
Naomi Petersen
*** (option one
Good Day,
I tried contacting you but to no avail.
We thank you for taking the time to highlight your concerns and in order for us to be able to look into your matter, we require that you kindly provide us with your id number or account number in order for us to log a formal complaint.
Upon receipt of this information we can forward to the relevant department to investigate this further and contact you with feedback.
Regards
Hello Peter
Naomi Petersen
*** (option one
Dear Naomi. You phoned me once and I answerd and then there was no one on the other side of the line. I have a recording available if you would supply me with your email address. I will gladly forward this to you. FNB enjoys doing this as they are pro pass the buck people. Just after that phone call I send a Facebook message to FNB, RB Jacobs, explaining that FNB will advise that they are not getting hold of me. If you took the time to look into this HelloPeter and not just reply your generic message you would have see that as a logged in FNB user you are able to see what the public can't. When I logged this HelloPeter the specifically ask what is your ID or acc number. This I supp****. This is just another way you as FNB show how *********** you are.
Dear Naomi. You phoned me once and I answerd and then there was no one on the other side of the line. I have a recording available if you would supply me with your email address. I will gladly forward this to you. FNB enjoys doing this as they are pro pass the buck people. Just after that phone call I send a Facebook message to FNB, RB Jacobs, explaining that FNB will advise that they are not getting hold of me. If you took the time to look into this HelloPeter and not just reply your generic message you would have see that as a logged in FNB user you are able to see what the public can't. When I logged this HelloPeter the specifically ask what is your ID or acc number. This I supp****. This is just another way you as FNB show how *********** you are.
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)
Naomi you would not believe. It has been 7 working days since I logged this HeloPeter and it is still not sorted out. Seriously the worst service I have ever recieved. I hope but I seriously doubt so but maybe this time around you will actually get someone to sort this out.
Naomi you would not believe. It has been 7 working days since I logged this HeloPeter and it is still not sorted out. Seriously the worst service I have ever recieved. I hope but I seriously doubt so but maybe this time around you will actually get someone to sort this out.