FNB How can we Help You ??What a Lie

I have been an FNB Klient for 20 + years with a spotless record for the entire duration. But for the last 3 Months there serves has been terrible on the Credit card side and on the Bond side On the Credit card side they ask me if I will like to change my Full amount debit order from the 26 to the First .I said yes and this was the BIGES mistake i could have made. On the 26 they took the full amount and then on the 1st( Five days later) they took the full amount again. This amount was only due for the 26 of the month. Then phoning them to solve the problem was mind boggling no one can help me, they don't know how 'they blame the system and up to today 3 months later still a mess. Then my Bond it was approved +/- 2 months back after 4 months of jumping throw hoops I had to go and sign at the attorney 2 times for the bond There after I was awaiting for the attorney to let me know when we are logging Then FNB/attorneys come back again and for the third time change critical items and are re assessing the info Are they sure on what they are doing 6 months to get a bond and we have SARS clearens Thwane clearers all in place to lodge and they are rethinking. I though you give a client an approved bond after you have had a look at all the relevant info and don't change your mind before Lodge day.