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marinda.coetzee marinda.coetzee

1 reviews | Active since Jan 2017

13 Jan 2017, 09:27

FNB - How can we help you? What a lie!

<p> <br /><br />Money has disappeared from my account and that lead to a transaction dispute. It has been 3 months since the dispute and after numerous calls, emails, i am once again on the line with FNB. I am holding on for more than 30 minutes on the Dispute line and are being transfered from one to another regarding a disputed transaction. I have enquired numerous times about the outcome and no one can assist me, even after 3 months+! This is unacceptable. I am going to change my bank as this is more like a badly run state department than the 'State of the art, 21st century bank' that they are trying to advertise!<br /><br /> <br /> <br /> </p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Jan 2017, 10:03
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)