RH
Ros H

1 reviews | Active since Jul 2014

23 Dec 2015, 15:55

FNB HOW CAN WE HELP YOU=WHAT A JOKE

I am so frustrated with the lack of feedback, follow through and total incompetence from fnb in general and platinum banking. I have sent in about 6 complaints in the last 2 months- I have not had a response besides a half hearted 1 liner which i rep**** to and never got feedback on.<br> I want my history pulled and the relevan consultants to be taken to task for their COMPLETE LACK OF PROFESSIONALISM and not doing their job. I am a customer why is it that i am being abused by FNB?<br> I want all of my complaints addressed, NO i wont relog or repeat myself you have the records, best you get off your ass and action ASAP. I want a call from a manager. Dont waste my time if you have'nt resolved the issues.<br> My summary transaction has an error that I want corrected, on the 1st dec there reflect as 2 amounts of850 yet only one amount of 850 was allocated to my credits..

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Dec 2015, 16:10
Official
Hello Rossrules,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 837316.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)