AB
Anton B

1 reviews | Active since Oct 2009

11 Feb 2015, 13:16

FNB \how can we help you"? well you can't"""

I was on the phone for over 25min, spoke to 4 consultants and still my simple question could not be answered. All I wanted to know was the following: <br> On my FNB Internet banking..... I see 12 line items on my budget screen. Of which I have paid off 8 of the 12. All I asked was when will this page refresh \on my side"so that I don't see the rest of all my settled amount items? Credit Card put me through to in-contact......in-contact put me back through to Credit card.....Credit Card said that it was a in-contact problem"

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Feb 2015, 14:07
Official
Hello Wesrand,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 622218.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)