FNB - How can we help you ? We can't !

I have been a Private Client with FNB for over 10 years, never had any issues and must give them credit for the past service I have received. But obviously with the lockdown and lots of small businesses/ private clients all facing some sort of financial issues, I have approached them before lockdown to ask for assistance, mail received back to say they wil respond in the next 15days. And no further communication. I have called, I have e-mailed - no response. So here is my question... what happens when we can't service our bonds, credit cards and other financial obligations ? Out of all the Financial Institutions you FNB have been the least accommodating, your CEO goes on air and makes this statement " We are here to help you" Really ??? Are you ??? Your customers complaints on Social Media speaks volumes. I for one will be moving my accounts to another bank after this.

You need to up your game. You need to deliver. You need to understand this is worldwide - shame on you !