FNB - How can we help you? This is a lie!

I requested archived statements from my FNB savings account on 02 Jan 2015 as I need them to finalise my proposal to court for maintenance. FNB immediately deducted the money off my account on 02 Jan for the 9 statements I requested.<br> Only on 28 Jan I get a response back (after numerous phone calls from my side to follow up) that the statements has been sent successfully from their side. I checked my service provider and my spam mail box - I definitely received nothing!<br> They said they can resend them again, but then I will be charged again!<br> Why would I lie about not receiving my statements if I am in such desperate need of them for the court?!?