FNB - How can we help you? Their slogan should be 'How can we make hell for you'!'

End of July 2024, I requested a settlement letter for my FNB personal loan, in which I received and SETTLED my account around the 22/23 August 2024. To which I did not hesitate doing. However up until today 28 October 2024, I am STILL WAITING for my paid up letter and for the account to be closed. I still receive messages and phone calls stating that I still owe, so upon being harassed and still having to make countless phone calls to FNB and sending numerous emails (IN WHICH I ONLY RECEIVE A REPSONSE WEEKS LATER) in which I have been liaising with Precious Masehla, I STILL HAVE NO RESPONSE AND NO PAID UP LETTER!