FNB - How can we help you.. (shorten your life expectancy)?

As as bright-eyed 12 year old, I suffered the traumatic experience of having my hard-earned pocket money disappearing from my FNB Bob-T bank account. Forgive-and-forget and fast forward 37 years - Surely the world has moved on. However, the same unpleasant customer experience endured 37 years ago still seems to prevail. 4 weeks ago, I opened a FNB online profile in order to withdraw money from my Paypal account. As of now, the profile is still not active and seems to have stalled with the KYC or (Kill-Your-Customer) process. After FNB's insistence for scanned copies of certified copies of my ID and proof of address, (I know its not supposed to make sense - but let's not confuse the issue with logic here), I comp****. After having new copies of these documents certified by my attorney, I submitted them to the *** as requested. With no response, I followed up telephonically. I was then instructed to send the same documents to ***, which I did immediately. I also uploaded the same certified documents twice via the website as a customer profile update. 4 Weeks, 5 phone calls and at least 10 emails later, I can get no better response than, "please submit certified copies of your ID and Proof of Address". I do find it strange that companies like these continue to exist in spite of themselves.....