FNB "how can we help you?" REALY?...BY HIRING INFORMED CONSULTANTS

<p>I went to FNB branch (Mall@Reds), to ask for an advice about moving my investment from standard bank to FNB since it was difficult for me to access the money at Standard bank and FNB being my primary bank<br />I thought it will make things easier for me. The consultant advised me to use the 32 day account as <br />it was offering the same interest rate as the Standard bank investment i was using. I asked the consultant if there will be any charges if i deposit the money to FNB she said if I can use a cheque it wont charge and I can deposit the cheque in the ATM,I told her that I cant opt for a cheque because I wanted a<br />certain amount from the money therefore i will take a cash. I asked if there's charges <br />for cash deposit she said NO. I then went to Standard bank to cancel the savings account and took<br /> the cash and deposited inside the FNB branch. The following day I realised that there was a charge <br />of R550 I went to the branch and ask what were the charges for, they said its for cash deposit. <br />I asked to speak to the consultant who assisted me with the account and asked her why didnt she tell <br />me about the charges she said she was refering to the ATM only when she said there will be no <br />charges since we were talking about depositing the cheque at the ATM . <br />I lodged a complaint with the manager,since i felt she didnt give enough information about the depositing of the money, like why didnt she explined that she was refering to the ATM as i kept on asking about any charges...<br />The manager sent a request to the headoffice to cancel the charges and the request was rejected. <br />I was directed to the complaint department and they rejected my request saying it's the branch's <br />responsibility. I think its not fair for FNB not willing to reverse the charges as the consultant <br />didnt give full details regarding the account charges, how was I suppose to know that she was <br />refering to the ATM deposit?why are we having consultant who cant assist? isnt he job to explain how the products works, which also includes charges whether ATM or inside the bank?... all she could say was probably there was a miss-understanding.<br /> I'm now sitting with a reference number that was close without consulting me,I phoned FNB complaints department to re-open the lodge they said its impossible as it will create a duplicate complaint they promise to call me backup to today they have'nt comeback to me. As a loyal client of FNB who has product like (Home loan, credit card, savings, funeal cover, cheque account, etc..) with them Im very disappointed of the way they handled the matter....should i know this would happen , i should have kept my savings with Standarb bank.</p>