FNB How can we help you....REALLY?

<p>On 10 May 2017 the evening we signed an agreement with Quantico Direct. </p> <p>I didnt have a creditcard to offer and the salesperson told me that he could use our cheque card for a budget facility of 60 months. Never using a budget facility before, I didnt know ny better.</p> <p>The next morning my FNB in Contact message read that the whole amount is on reserve to go through straight. I immediately (06:00) phoned the ***** helpline and was told to fill in a dispute form which I did. At 09:00 I phoned in and was told that I did everything correct and the transaction will be stopped.</p> <p>I also contacted the merchant and I was told that they did nothing wrong on their side. After getting angry they offered me a form which I give them all my creditcard details. They will do another transaction on my creditcard and afterwards refund my chequecard....I am sorry by NO.</p> <p>In the meantime FNB told me that even though the contract I signed says BUDGET and 60 MONTH, I handed them the card and therefore it is not *****.... Even the slip from the card machine reads 60 month budget!!!</p> <p>I dont understand...what I bought into and signed for is not what the company gave me...they stole my money and the bank is refusing to help me..</p> <p>The merchant said they did nothing wrong, but my question to them was, If my card doesnt have a 60 month budget facility, surely the card machine would have declined the purchase...it didnt..which tells me that the transaction was made to go through straight, by the sales person, from the beginning...and the slip reads 60 months...what part of that is not *****.</p> <p>I have tried contacting the bank and have been put on machine hold for nearly 30 minutes without getting hold of anyone.</p> <p>I have sent messages, but to date no one is getting back to me.</p> <p>I have exhausted all my avenues and need help to get my money back.</p>