FNB-How can we help you, or NOT....

They debit your account early, even though you bank with them and can't skip a payment, with absolutely no notification. i go in to update my contact info, gues what, i now get an sms to BOTH freaken numbers. I go into the branch to change it, they do, i notice it is not changed, so i call in to change it, they can't because i cannot authenticate myself with the CARD Number. So i explain i am awaiting my new card, due to ***** on my card, where some guy used my card number for purchases, even though i only ever have to enter my card number through your IVR system to authenticate and don't ever shop online to have used my card number, the y cannot authenticate me with my personal details, my i.d number, my bank account number or anything else except the card number, as they cannot guarantee it is me on the othe rend, they are more than happy to give me all my ***en personal details regarding the stance of my account over the phone, without my card number to authenticate. I am so ***en ****ed off with FNB, as now for a second day i have to go and stand at the branch for another 30 minutes, which is how long you wait for everything minimum, due to the incompetence of the staff who fails to update a simple ***en thing like my contact number. ***EN PATHETIC.