FNB, How can we help you? Or how can we help ourselves to your money?

My service fee was R335 before the VAT increase. With a VAT of 1% it should be R337,94 so why is my total fee from 24 March until 23 April, R346.15? Why does it take me three calls and an email for FNB to be aware that they have a problem? Are they really so ******** or is this intentional silence just a ploy to ***** from the masses? Employees of FNB, are you aware that you are active participants in enriching the 1% while the masses are living in dire straits.