FNB How can we help you?...... NOT
I have banked with FNB since 1990, ALL my business has been done through FNB, cars, home loans, savings etc. I have been trying to get a re-advance on my bond to do some home renovations. Every time you submit the requested documents something else gets added to the list meaning I have to run around again and again. Do the staff not know what they are doing or is FNB trying to make life as difficult as possible for it's long standing loyal customers. Makes you want to take your business elsewhere. Thanks for looking after your loyal customers FNB!
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FNB (First National Bank)'s replyOfficial
11 Dec 2018, 10:07Good day Brian,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***F was issued.
I have referred the matter to FNB Home Finance who will provide feedback.
Once again I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***F was issued.
I have referred the matter to FNB Home Finance who will provide feedback.
Once again I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply11 Dec 2018, 10:07
Official
Good day Brian,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***F was issued.
I have referred the matter to FNB Home Finance who will provide feedback.
Once again I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***F was issued.
I have referred the matter to FNB Home Finance who will provide feedback.
Once again I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)