FNB - How can we help you NOT!

Item: FNB (First National Bank)
Rating: 1

Wish I could close my business account. Always only one teller on duty. People simply walk out and they carry on as if it does not matter. Do clients even matter these days? Nobody seems to care about service anymore. Disgusted!!

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

12 Sept 2018, 11:53

Good Day Johan Olivier ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply12 Sept 2018, 11:53

Official

Good Day Johan Olivier ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

's updateReviewer Update

12 Sept 2018, 13:24

So how is this for FNB response The branch phoned just to explain that they only have one teller, but sometimes 2 when the ones comes on to relief the other when going on lunch. Looks like one must try and find out when their lunch times are and hopefully you will be lucky enough to get some assistance, but then again, we also know that lunch times are much more important than customers service. Rather close you doors FNB and save us all the effort and frustrations!!

's update12 Sept 2018, 13:24

Reviewer Update