fnb - how can we help you? ......NOT

i am an FNB client with all my accounts at FNB. i tried opening a trust account over the internet and since then it is a mission that has been dragging for 3 months. no one is responsible. i ask if i can deal with a person that can escalate the query. this has been the worst experience ever to deal with FNB. they automated a system which gives every employer a mask to hide behind. you can only escalate queries through email and you receive an auto responder your query will be attended to within 3 days. two weeks later and not one follow up call. please listen to my telephone conversations with your staff. i am beyond disgusted with this (non) service by a bank spending so much effort to convince the public they are there to help you. shame on you fnb.....