FNB 'How can we help you', nope 'Sorry we can't help you loyal customer'

I am so disappointed in FNB. We have been trying for weeks to talk to someone to sort out ********** transactions on my husband's account amounting to about R7000 a month through debit orders amongst other things. Automated service is the order of the day. And they refer you to the app but my husband can't download the app and we get cut off when trying to talk to a banker. 'How can we help you' is the slogan. *******, you can't!! Useless is an understatement. Private bankers are a myth as well. Me and my husband will both be changing banks.