FNB, how can we help you - I CAN NOT

We have been a loyal and growing business client with FNB for 5 years. Our experience has been nightmarish to say the least.

We are a platinum business clients with all the "benefits" of a private business banker, what a joke. Antoinette du Plooy is never available to assist us in any way. Should you actually get through to her she assists you with as little as possible and gets you to do all the calling and following up and speaking to call centres and the list goes on and on . . .

Our profile has now been blocked for a total of 6 days due to KYC requirements not being met. The funny thing is when I opened an additional account I sent through a new proof of Res, which was updated on the system, the account was operational for 6 months but now all of a sudden there is a problem.

In the meantime my business has come to a complete standstill, the maintenance teams cant work because they can not use the cards to fill up with fuel - resulting in my recurring income on maintenance being threatened I could not pay any day labour staff as no external or internal payments are allowed, these people rely on me making their payments on Fridays so they can feed their families I could not pay any of my contractors who also has staff members to pay.

But why would FNB or Antoinette care, they are eating and have paid their bills