FNB How can we help you have a nightmare over a settlement?

I called FNB yesterday Credit Division to get a settlement amount on both my chq account and Credit Card.I was given the outstanding balances on each as the settlement.I was also promised that a consultant would call me and get my details to send me a settlement letter.Its 6pm now and no call no email no sms nothing today from FNB.Please train the employess that deal with credit on credit laws and principles.They are wasting my time and interest is accruing daily on an account that could be settled.Please can a credit manager please call me.I want to settle my debt and never see or hear from FNB honestly so sad u are losing valuable clients who banked for many years with you over training issues.